Email Deliverability

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Why have I stopped receiving ICRI emails?

Email security has increased through the development of data protection and how it relates to cybersecurity. Predictive technology systems flag suspicious messages to prevent potential malware, phishing, and other breaches of data privacy. Due to heightened email security, it is possible your email provider has blocked our domain.

If you stopped receiving our emails, please use the following steps to identify and solve the issue.

Check your spam/junk folder
Log in to your email account and check that our emails have not gone to your spam folder. If you find that our emails have filtered into this folder, mark them as “Not spam.” Please visit the support page for your mail provider if you do not know how to unmark emails as spam.
Check your email preferences
Log in to the ICRI Member Central portal and verify that you are opted-in to receive our general emails.
1. Go to Account, then Manage My Profile.
2. On your Contact Profile, select Update Profile
3. Scroll to the bottom of the profile update screen until you get to Communication Preferences.
4. Check the General Correspondence box to opt-in to our general emails.
5. Click Save Changes.

Whitelist [email protected]
- PART I: Add [email protected] to your safe senders list
  - Email Provider
    Whitelisting an email address ensures that emails sent from that specific address reach your inbox, and not your junk or spam folder. Please visit the support page for your mail provider and search for instructions to add “safe senders” to the whitelist.
  - Email Security Program
    Certain firewall and intrusion prevention security programs can interfere (or block) emails. This is less likely to affect web-based email programs, like Gmail or Yahoo and more likely to affect desktop-based email programs (e.g. Outlook, Thunderbird) because they sit behind the firewall for an operating system or network.
    Please visit the support page for your security program and search for instructions to add “safe senders” to the whitelist. Please note that some security programs prompt you to restart your computer to allow changes to take effect.
- PART II: Contact ICRI Headquarters to run an email test
  Contact ICRI Headquarters at [email protected] or 1+ 651-366-6095 to test your email address after whitelisting through your email provider and/or email security program.

Contact your IT Department
- PART I: Add [email protected] to your safe senders list
  If you are unable to edit your email security program preferences, please reach out to your IT department to have them add [email protected] to your safe senders list.
- PART II: Contact ICRI Headquarters to run a whitelisting test
  Contact ICRI Headquarters at [email protected] or 1+ 651-366-6095 to test your email address after whitelisting through the support of your IT Department.

Change your primary email address
Change the primary email address on your account to a personal email (e.g. Gmail, Yahoo). AOL Mail is not recommended due to high deliverability issues with this email provider.
If you cannot access your account because it is attached to your old email address, please contact ICRI Headquarters at [email protected].